Frequently Asked Questions (FAQs)
ABOUT THE METAL PRINTS
Are products in stock/available?
All are products are made to order. For production/delivery times please see below.
Some of our metal prints are also limited edition so once they’re gone, they’re gone.
Are the metal prints complex to put up?
No, but it’s probably easier (as with most things in life) to have someone help you put up the metal print on the wall of your choice.
What kind of wall can it go on?
The metal print can be hung onto different types of wall, including solid walls i.e. brick walls and we provide the fixings free with your order. The metal prints can also be hung onto plasterboard walls.
Does it come with screws and fixings?
Yes, as above. The metal print is supplied with a fixing kit which includes raw plugs, screws and space pins. The free wall fixings we provide are suitable for solid walls only; for all other walls we advise consulting your local DIY store to find the fixings most suitable for your wall.
How heavy/thick is it?
All the metal prints are made of durable, lightweight steel (2mm thickness). The prints are very light weight (not heavier than 1kg to 2kg approx.)
Will it be easy to care for my metal print and will they remain intact?
Yes all of the metal prints are coated with varnish and are made to last.
Where is it made?
All the metal prints are made in the UK; the metal is precision cut in a production facility in England and the graphics are designed and applied using our state of the art flatbed printer in our Aberdeen base in Scotland.
How long does it take to receive my metal print?
Typical delivery times are around 2-4 weeks from the placement of your order, but this can vary depending on the complexity of the product as each piece is uniquely made for you.
Why does it take so long?
Please see above. The metal prints are made to order and are not mass produced.
ONCE YOU ORDER
What happens when I place the order?
You will receive a confirmation email of your order and we’ll get started with making your print!
Can I pick up the print from your base in Aberdeen?
No. All orders will be shipped.
We pack all our products with great care to ensure they are received in the same condition they were dispatched.
SHIPPING (INCLUDING CHARGES)
All orders are dispatched using a 48-hour delivery service (UK Mainland only). We use DHL for all the shipments. All items will require a proof of signature upon delivery.
UK DELIVERY COSTS
A flat charge of £10 (UK Mainland only - please contact us for Highlands and Islands orders) is applied to your order for shipping at the payment point. The delivery for orders outside the UK are calculated at checkout.
In the unlikely case of your order not arriving within 28 days, please notify us so we can help track your order. If the metal print is damaged in any way please let us know within 3 working days of receipt at firstname.lastname@example.org. Please provide photographic evidence of the damage so we can investigate.
If I have any queries/questions, who do can I contact?